inFOCUS: The whole
picture
inFOCUS delivers operational efficiency through clear visibility. It provides the tools you need to plan your business at scale and embeds processes to improve data quality, governance and service delivery.
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Built for the London Market, inFOCUS gives you an overview of workloads, data, documents and workflows, helping you monitor team capacity, improve efficiency and standards, and support growth without increasing headcount.
Visibility and control across your operation
1/5
Work from one place
A broker urgently needs a policy amended, but first you need the latest version.
With inFOCUS, risks, policies, documents, tasks, and conversations are all in one place, so you can quickly find them, update what you need and keep work moving.
2/5
Manage team capacity
It's renewal season, and work is coming in from every direction.
inFOCUS helps you prioritise work, monitor capacity, balance workloads across teams, and identify bottlenecks before they affect service delivery.
3/5
Stay audit-ready
You're asked to prove that your team followed the correct processes during an audit.
inFOCUS automatically records every action, approval and change, providing a clear audit trail without relying on spreadsheets or manual records.
4/5
Find what you need fast
A client asks about a claim from months ago, and you need to locate the supporting documents to unpick the issue.
inFOCUS finds the right document, email or activity in seconds because it’s linked to the risk, helping you answer queries quickly rather than searching through inboxes and shared drives.
5/5
Spot problems before they grow
As endorsements pile up, you need to flag ownership and assign tasks.
inFOCUS dashboards show where work is building up and where support is needed, enabling you to resolve bottlenecks before they affect service levels or business performance.
A system that fits around your operation
Getting started with inFOCUS doesn't have to be complicated. Moving to a new broking system can feel daunting, but we'll make the transition as straightforward and seamless as possible. We’ll work with you and your data to configure inFOCUS to your business, so you can continue working with minimal disruption.
Your open risks, claims and transactions remain accessible, and if you're already using ibs, moving to inFOCUS feels more like upgrading to a new version than starting again.
A system that fits around your operation
Getting started with inFOCUS doesn't have to be complicated. Moving to a new broking system can feel daunting, but we'll make the transition as straightforward and seamless as possible. We’ll work with you and your data to configure inFOCUS to your business, so you can continue working with minimal disruption.
Your open risks, claims and transactions remain accessible, and if you're already using ibs, moving to inFOCUS feels more like upgrading to a new version than starting again.
Get started with inFOCUS
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Setup takes 2-4 weeks to complete without disrupting your business.
